We handle technology from a hire's first day to their last — and everything in between. One team. No surprises.
New hire starts Monday. It's Thursday and they still don't have access to what they need. The person who usually handles this is out.
Someone quits on bad terms. Two weeks later you realize their email is still active. You're not sure what else they have access to.
Nobody's watching the security alerts that have been piling up. No one completed the security training that was due last quarter. And the backups stopped running months ago, with no notice.
Meanwhile, your competitors are figuring out how to use technology to move faster than you. And you're still rebooting routers.
Every employee goes through three phases: joining, working, and leaving. We own all three — so you can focus elsewhere. Our mission.
A new hire's first impression of your company is their laptop. We make sure it's set up, secured, and ready before they sit down — accounts, apps, and access, all done.
While your team is working, we're watching. Help desk for anything that breaks, security monitoring that never sleeps, and compliance tracking that runs automatically.
When someone leaves, their access has to go with them — completely, immediately, and verifiably. We handle it the same day so nothing falls through the cracks.
Ongoing support isn't one thing — it's four disciplines working together. Here's what's actually happening in the background while your team works.
When something breaks, your team calls us. A real person who knows your setup picks up — not a call center.
We watch your environment 24/7. Most breaches aren't sophisticated — they exploit things nobody saw.
We track your security continuously — so when a client asks or an auditor comes knocking, you have answers.
Technology decisions compound. We're the tip of the spear, so you make the right calls month after month.
Most IT providers run on a patchwork of disconnected tools. Sam is the platform we built to run Pink Duck — a single system where tickets, security alerts, compliance, and employee management all live together.
Are you an MSP? Read more.
Before any ongoing commitment, we can run a Point-in-Time Assessment — a scoped, 24-hour engagement where we test your website, email, and exposure with a semi-autonomous, semi-manual red team. Know where you're vulnerable. Learn more.