Help desk
Get started by sending Sam an email. Ask your biggest technology pain point. Or forward an email you think might be phishing. Sam is built on emerging AI that is trained to answer within 30 seconds.
Smart insights
Tickets are tracked by category: support, security, audit, and initiatives. Sam uses these to automatically apply due dates and analyze your tickets for what we call smart insights.
Integrated security
Sam connects to your devices, email, website and SaaS products to monitor your security posture. Alerts are ingested in real-time and Sam determines if a human should review it—or if it can be closed as a false positive.
Automatic resolution
Tickets are created automatically and worked on autonomously: Sam fixes what is possible in the moment and notifies you of the rest. For small IT teams, this means no more lost emails or forgotten requests.
Real humans
While Sam resolves many issues autonomously, the AI is backed by a team of expert engineers. Sam is managed by Pink Duck, so if the issue can't be resolved automatically a human will step in to help.
Emerging AI
Sam is built on private AI models trained only on your data. Upload files—documentation, guides, IT playbooks—and Sam will reference them during support calls. Or use the built-in chat to bring your tickets to life.
