Unify your help desk.
One platform. Total visibility. Unmatched service.
Employees can access Ark to submit tickets, view status updates, and track progress. No more email chains or lost requests—everything is centralized in one spot. Ark is built to be collaborative, enabling teams to work together on issues and share knowledge.
Anyone can create a ticket by sending Ark an email or by simply logging in and submitting a request. Your help desk is open to the company, so any employee can work on any ticket. Or, if you're on a managed service plan, watch as a Pink Duck engineer resolves each issue!
Connect Ark to your email provider, websites and more to detect security issues. Each issue gets converted into a ticket, so nothing slips through the cracks. Ark even monitors your admin inbox, converting incoming messages into tickets.
Wonder if your service provider is doing a good job? Each month, Ark sends NPS surveys to employees who created tickets, asking them to rate their experience. If you're on a managed service plan, use this score to hold us accountable.
