Stop managing IT. We'll own it.

We handle technology from a hire's first day to their last — and everything in between. One team. No surprises.

Onboarding  //  Help Desk  //  Cybersecurity  //  Compliance  //  Security Training  //  Offboarding  //  Flat Rate  //  Reading, MA  //  One Team  //  No Surprises  //  Onboarding  //  Help Desk  //  Cybersecurity  //  Compliance  //  Security Training  //  Offboarding  //  Flat Rate  //  Reading, MA  //  One Team  //  No Surprises  // 
// Sound familiar?

This is what happens when nobody owns it

New hire starts Monday. It's Thursday and they still don't have access to what they need. The person who usually handles this is out.

Someone quits on bad terms. Two weeks later you realize their email is still active. You're not sure what else they have access to.

Nobody's watching the security alerts that have been piling up. No one completed the security training that was due last quarter. And the backups stopped running months ago, with no notice.

Meanwhile, your competitors are figuring out how to use technology to move faster than you. And you're still rebooting routers.

3 days
average time a new employee waits for full system access when IT isn't managed
68%
of data breaches involve a human element — often a former employee with lingering access
$200K
average cost of a data breach — most small businesses don't survive one
0
people accountable for your technology on a Monday morning when something goes wrong
// Our service

From day one to day done

Every employee goes through three phases: joining, working, and leaving. We own all three — so you can focus elsewhere. Our mission.

[01] // Day one

Onboarding

A new hire's first impression of your company is their laptop. We make sure it's set up, secured, and ready before they sit down — accounts, apps, and access, all done.

  • Device bought and set up
  • Accounts created
  • Email, calendar, and more
  • Security awareness training
  • IT briefing
[02] // Every day

Ongoing

While your team is working, we're watching. Help desk for anything that breaks, security monitoring that never sleeps, and compliance tracking that runs automatically.

  • 9/5 help desk
  • 24/7 detection & response
  • Patches, updates and backups
  • Business risk compliance
  • Monthly reports
[03] // Last day

Offboarding

When someone leaves, their access has to go with them — completely, immediately, and verifiably. We handle it the same day so nothing falls through the cracks.

  • Devices wiped
  • Accounts removed
  • Licenses removed
  • Files backed up
  • Audit log preserved
// Managed IT

Four disciplines. One team.

Ongoing support isn't one thing — it's four disciplines working together. Here's what's actually happening in the background while your team works.

Help Desk

When something breaks, your team calls us. A real person who knows your setup picks up — not a call center.

  • Call, text, or email
  • Locked out? Back in minutes
  • Software or hardware problems
  • Printers, WiFi, VPN, laptops, ...
  • On-site when remote isn't enough

Cybersecurity

We watch your environment 24/7. Most breaches aren't sophisticated — they exploit things nobody saw.

  • 24/7 cybersecurity monitoring
  • Alerts triaged by us, not you
  • Patches applied as responsible
  • Email security: checked daily
  • Advanced AI SOC built-in

Compliance

We track your security continuously — so when a client asks or an auditor comes knocking, you have answers.

  • Daily automated backups
  • Annual security awareness training
  • Daily scans for compliance issues
  • Audit logs maintained for 30 days
  • Tuned to any specific policies

Advisory

Technology decisions compound. We're the tip of the spear, so you make the right calls month after month.

  • Executive coaching
  • Employee training on the latest tools
  • Budgets and planning
  • Due-diligence of vendors
  • Professional services, as needed
// Our platform

Meet Sam

Most IT providers run on a patchwork of disconnected tools. Sam is the platform we built to run Pink Duck — a single system where tickets, security alerts, compliance, and employee management all live together.

Sam

Are you an MSP? Read more.

// 24-hour assessment

Want to see what's broken?

Before any ongoing commitment, we can run a Point-in-Time Assessment — a scoped, 24-hour engagement where we test your website, email, and exposure with a semi-autonomous, semi-manual red team. Know where you're vulnerable. Learn more.

// Get started

Ready to stop being your own IT department?

30-minute call. No pitch deck.