Sam is a single AI agent that runs your help desk, security monitoring, employee training, and reporting — with your team in the loop at every step.
Some MSP platforms hand you a GitHub repo and wish you luck. Sam is fully managed, security-first, and already running in production. Oh, and the API makes Sam fully plug-and-play.
| Sam | Self-hosted platforms | |
|---|---|---|
| Deployment | →Fully managed — we run it for you | —You configure and maintain it |
| Security pedigree | →Built by MITRE ATT&CK contributors | —Community-built, security varies |
| Compliance tracking | →CIS controls tracked | —Not a core feature |
| Uptime responsibility | →Ours. Not yours. | —Yours. All of it. |
| Monthly reports | →Auto-generated, zero prep | —DIY assembly from multiple sources |
| DevOps required | →None. We handle the infrastructure. | —Yes — and ongoing maintenance |
| Production-tested | →Every module runs at Pink Duck | —Community-tested |
| Support | →Direct line to the engineering team | —Forums and GitHub issues |
Sam is for MSPs who want enterprise-grade capability without the engineering overhead to maintain it themselves.
Multiple tools, manual reporting, inconsistent delivery. Sam consolidates the core and automates overhead so you can add clients without adding headcount.
CIS Controls, real-time threat detection, MITRE-informed monitoring — Sam was designed by people who spent careers thinking about how attacks actually work.
If you'd rather spend your time serving clients than maintaining infrastructure, Sam is the answer. We run it. You use it. You get an always-on eng team that knows MSP.
Built to work together — no middleware, no integration overhead. It just works.
Phone, email, and SMS unified into a single ticket queue.
Security events arrive with client context attached.
CIS policies tracked, per client, continuously.
Monthly and weekly client comms, automatically.
Connects to the platforms your clients are running today.
Repetitive work runs without human intervention.
Sam wasn't built to sell — it was built because we needed it to run our own MSP. Every module shipped internally before it was available to license. When we tell you it works, we mean it's working right now, on real clients, under real load.